privacy policy

WHAT WE COLLECT, WHY WE COLLECT IT, AND WHAT WE NEVER DO WITH IT.

Last updated: 2026/09/08

This Privacy Policy explains how Patan Adventures ("we," "us," "our") collects, uses, discloses, and protects your personal information when you visit our website (the "Site"), make a booking, or otherwise engage with our services. By using this Site or sharing your personal information with us, you agree to the practices described in this policy. If you do not agree, please do not use the Site or share personal information with us.

1. Information We Collect

Information you provide directly:

  • Name, email address, phone number, and postal address
  • Passport details, date of birth, and nationality (required for permits and bookings)
  • Payment information (processed via our payment provider; we do not store full card details)
  • Health and medical information relevant to your Trip (e.g., pre-existing conditions, dietary needs)
  • Travel insurance details
  • Emergency contact information
  • Any messages, inquiries, or feedback you send us

 

Information collected automatically:

    • IP address, browser type, and device information
    • Pages visited, time spent on the Site, and referral source
    • Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use your information to:

  • Process and confirm bookings, permits, and payments
  • Communicate with you about your Trip, including safety and logistics updates
  • Ensure appropriate care and planning around health or medical needs during a Trip
  • Respond to inquiries and provide customer support
  • Improve our Site, services, and marketing
  • Send promotional communications, where you have opted in (you may unsubscribe at any time)
  • Comply with legal, regulatory, and permit-related obligations in Nepal

3. How We Share Your Information

We do not sell your personal information. We may share it with:

  • Local partners and authorities — for permits, park entry, and logistics required to run your Trip (e.g., Nepal Tourism Board, national park offices)
  • Service providers — accommodation, transport, and guiding partners directly involved in delivering your Trip
  • Payment processors — to process bookings and deposits securely
  • Insurance providers — where relevant to emergency evacuation or claims
  • Legal or governmental authorities — where required by law, or to protect the safety of a Guest or others

 

All third parties are expected to handle your information responsibly and only for the purposes for which it was shared.

4. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and safety record-keeping obligations. Booking and Trip-related records are typically retained for [X] years after your Trip.

5. Cookies & Tracking

Our Site uses cookies and similar technologies to:

  • Remember your preferences
  • Understand how visitors use the Site
  • Support analytics and marketing tools

 

You can control or disable cookies through your browser settings. Disabling cookies may affect certain Site features.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information, subject to legal and operational retention needs
  • Withdraw consent to marketing communications at any time
  • Object to or restrict certain processing of your data

 

To exercise any of these rights, contact us using the details in Section 9.

7. International Visitors

If you are located outside Nepal, your information will be transferred to and processed in Nepal, where our servers and operations are based. By using the Site or booking a Trip, you consent to this transfer.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Contact Us

Questions about this Privacy Policy or your personal information can be directed to:

Patan Adventures

info@patanadventures.com

+977 9849227573

Banglamukhi, Lalitpur, Nepal

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated “Last updated” date at the top of this page.